Shipping policy

Where we ship
We currently ship within the United States only.

Processing
Most orders are processed and dispatched within 1–6 business days of purchase. Our fulfillment facilities operate Monday through Friday; orders placed outside operating hours or on a holiday begin processing the next working day.

Pre-order and made-to-order items
Items listed as pre-order, back-order, or special order may require significantly longer to produce and ship. Where a longer window applies, it is noted on the product page.

Holidays
National holidays and peak retail periods can add up to six additional days to both processing and transit. Please account for this when ordering around Memorial Day, the Fourth of July, Veterans Day, Thanksgiving, Black Friday, Cyber Monday, and Christmas.

Rates
Free standard shipping on US orders over $50. Orders under $50 are charged a flat rate calculated at checkout.

Split shipments
Some items may ship separately depending on availability and which facility holds them. You will receive tracking for each shipment.

Tracking
A tracking number is emailed once your order ships. If you have not received tracking within 7 business days of ordering, email info@defendercompany.com.

Incorrect addresses
If you entered your shipping address incorrectly, email us immediately with the correct address so we can update it before the order processes. Once an order has shipped we cannot reroute it. Packages returned to us because of an incorrect address will require payment of reshipment costs before they go back out.

Lost or damaged in transit
If your order is lost or arrives damaged, contact info@defendercompany.com and we will make it right.